Welcome to our claim site.
To submit your claim, please follow the steps below
If you have any questions/issues about your product please email us at costumercareeu@panzerglass.com.
Terms & Conditions - Two-year Manufacturer's warranty PanzerGlass Products
This two-year manufacturer’s warranty covers defects in materials and workmanship of PanzerGlass products (the “product”) for the Warranty Period described below.Who May Use This Warranty?
PanzerGlass (“we”) extends this two-year manufacturer’s warranty only to the individual consumer who originally purchased the product (“you”). It does not extend to any subsequent owner (for example, if you sell the product, the buyer cannot obtain warranty service).
What Does This Warranty Cover?
This warranty covers manufacturing defects only, which include defects in materials or workmanship.
What Does This Warranty Not Cover?
This two-year manufacturer’s warranty does not cover any damage due to: (a) improper use; (b) device upgrades, repairs or replacements that impair the functioning of the PanzerGlass product; (c) improper installation; (d) failure to follow the product instructions; (e) modifications; (f) unauthorized repair; or (g) abuse or misuse of the product. The warranty does not apply to normal wear and tear.
What Is the Period of Coverage?
This two-year manufacturer’s warranty is valid two years, starting on the date of retail purchase of the product (the “Warranty Period”), or the replacement/repaired product. If you discover a defect before you use the product (such as such as discoloration, faulty silicone adhesive, warping, rainbow line discoloration, scratches, oil marks or impurities in or on the product), please return the product to the retailer where you purchased it.
What Are Your Remedies Under This Warranty?
With respect to any defective product during the Warranty Period, we will, in our sole discretion, either: (a) replace such product (or the defective part) free of charge; (b) provide a product of comparable value; or (c) provide a credit to purchase a different PanzerGlass product.
How Do You Obtain Warranty Service?
To obtain warranty service, please submit a warranty RMA claim through www.rma.panzerglass.com by providing the product’s serial number, a copy of the original receipt, and a photo of the defective PanzerGlass product. All warranty claims are subject to approval by PanzerGlass, which may reject warranty claims in its reasonable discretion.
Upon approval of the claim by PanzerGlass, you will either receive a replacement of the PanzerGlass product, or a PanzerGlass product of equal value, within 7-10 business days.
Contact Us
You may contact PanzerGlass at:
PanzerGlass
Navervej 4
8382 Hinnerup
Denmark
+45 63 60 11 60
support@panzerglass.com
Having trouble?
I lost my SKU/My SKU isn't valid
Please insert 1010 as a SKU. You will then enter the platform where you must insert the below:1. A picture of your purchase receipt
2. A picture of the damaged PanzerGlass
Note that the product will be choosen for you by default, this will be revised manually from our side.
I no longer have my receipt
Proof of purchase, to validate that the product is an original PanzerGlass, and was purchased from an authorized reseller, is required to claim a defect PanzerGlass.If you have any questions/issues about your product please email us at costumercareeu@panzerglass.com.
If you have any questions/issues about your product please email us at costumercareeu@panzerglass.com.
PanzerGlass Privacy Statement - RMA
Effective Date: [12.01.2017]This Privacy Policy describes the type of information that PanzerGlass (“PanzerGlass” or “we”) collects through your use of our RMA platform, www.rma.panzerglass.com (the “RMA Platform”). This Policy does not apply to information collected about you through any other means, including information collected on the main PanzerGlass website, or information collected by third parties or through non-electronic or offline means.
This Policy covers:
· What personal information is collected by PanzerGlass through our RMA Platform.
· How PanzerGlass uses this information.
· With whom PanzerGlass may share personal information.
· What choices are available to you with respect to collection, use and sharing of this information.
· What types of security procedures are in place to protect the loss or misuse of this information under our control.
By accessing or using the RMA Platform, or by clicking the “accept” button when you register to use a Service, you consent to our use of your personal information as described in this Policy. This Policy may change from time to time. Your continued use of the RMA Platform after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
A. Information We Collect
We collect information from you in two ways. First, you provide us with certain information when you use our RMA Platform. Second, we collect certain information automatically as you interact with our RMA Platform.
1. Information You Provide to Us
We may collect this information from you when you submit a claim. We directly collect the following types of information that you provide to us:
· Identifying information. We may collect personally identifying information, including your name, email address, address, and phone number.
2. Information We Automatically Collect from You When You Use the RMA Platform
Information collected through our cookies and web beacons. We (or service providers on our behalf) may use technologies, including “cookies” and “web beacons” to automatically collect information from you when you use the Services. Cookies are small amounts of data that are stored within your Internet browser that saves and recognizes your earlier browsing. Web beacons are web page elements that can recognize certain types of information on your computer or mobile device such as cookies and the time and date of a page or email viewed.
Information that may be collected by cookies and web beacons when you use the RMA Platform may include, without limitation:
· web pages you visit;
· date and time of your visit to or use of the RMA Platform;
· amount of time you spend using the RMA Platform;
· websites you visit before or after visiting the RMA Platform;
· Internet Protocol (IP) address used to connect your computer or mobile device to the Internet;
· your computer or mobile device and connection information such as your browser type and version, operating system and platform; and
· your device identifier.
You can delete cookie files from your hard drive, or avoid them altogether, by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive. Not all features of the Services will function as intended if you reject cookies.
The information we collect automatically is statistical information and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. If you do not want us to collect this information, do not use the RMA Platform.
B. Do Not Track Requests
Your Internet browser and mobile device may allow you to adjust your browser settings so that “do not track” requests are sent to the websites you visit. PanzerGlass does not track its users over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track signals.
C. How We Use the Information We Collect
We may use information collected from or about you for any of the following purposes:
· to provide and improve the RMA Platform;
· to manage and verify your account and the identity of users of the RMA Platform;
· to contact you when necessary about your account or your use of the RMA Platform;
· to respond to your support requests;
· to comply with regulatory requirements for the maintenance of records;
· to protect the security and integrity of our RMA Platform;
· to comply with court orders and legal process, and to enforce any contractual terms between us; and
· for any other legal or business purposes that are not inconsistent with the terms of this Policy.
We may also combine information we collect about you through the RMA Platform with other information about you that we receive through other means or from third-party sources.
D. How We Share Your Information with Third Parties.
We may share the information we collect in connection with the RMA Platform with the following third parties:
1. Service Providers
We may share your personal information with our third-party service providers who provide services to us or on our behalf, such as payment processors and website developers. These third-party service providers are restricted from using your personal information for their own marketing purposes.
2. Our Affiliates
We may share some or all of your information with our subsidiaries and corporate affiliates, joint venturers, or other companies that are or may become under common control with us. We will require these entities to comply with the terms of this Policy with regard to their use of your information.
3. Transfer or Assignment in Connection with Business Transfers or Bankruptcy
In the event of a merger, acquisition, reorganization, bankruptcy or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign your personal information and other information we have collected from users of the RMA Platform to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.
4. Response to Subpoenas or Court Orders or to Protect Our Rights
We may disclose your information to government authorities or third parties if:
· you have given us permission to share your information;
· we are required to do so by law, or in response to a subpoena or court order;
· we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, or to protect our property or other rights or those of other users of the RMA Platform, third parties or the public at large; or
· we believe that you have abused a Service by using it to attack or gain unauthorized access to a system or to engage in spamming or other conduct that violates applicable laws or the PanzerGlass Terms of Service.
5. Aggregate Information
We may share aggregate or de-identified information without restriction. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.
E. California Privacy Rights
We do not share personal information with companies for those companies’ marketing purposes, so California Civil Code sections 1798.83-1798.84 does not apply.
F. How We Protect Your Information
We have implemented commercially reasonable measures designed to secure your personal information from unauthorized access, use, alteration and disclosure. For example, database information is kept separate from live servers, and is firewall protected. However, the transmission of information via the Internet is not completely secure. You acknowledge that: (a) the limitations of the Internet are beyond our control; (b) the security, integrity and privacy of information and data exchanged between you and us cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. PanzerGlass has no responsibility or liability for the security of information transmitted via the Internet.
G. No Use by Children
The RMA Platform is not intended for users younger than 18. We do not knowingly collect contact information from children under the age of 13 without verifiable parental consent. If we become aware that a visitor under the age of 13 has submitted personal information without verifiable parental consent, we will remove his or her information from our files.
H. Changes to This Privacy Policy
We may change this Privacy Policy from time to time. If we decide to make a material change in our Privacy Policy, we will post it on this page. Your continued use of the RMA Platform after we post changes to this Privacy Policy will signify that you accept these changes. In some cases, we may attempt to contact you through an email or other address you have provided, so we can give you choices about our using your information in a manner different from that stated at the time of collection. If we make any material changes in our privacy practices that affect your personally identifiable information that is already in our possession, we will apply those changes to that older information only with your consent or as otherwise allowed by law.
I. Contact Us
If you have any questions about this Privacy Policy or our use of the information we collect from you in connection with the RMA Platform, email us at support@panzerglass.com.