This two-year manufacturer’s warranty
covers defects in materials and workmanship of PanzerGlass products (the “product”) for the
Warranty Period described below. Who May Use This Warranty? PanzerGlass (“we”) extends this two-year
manufacturer’s warranty only to the individual consumer who originally
purchased the product (“you”). It
does not extend to any subsequent owner (for example, if you sell the product,
the buyer cannot obtain warranty service). What Does This Warranty Cover?
This warranty covers manufacturing
defects only, which include defects in materials or workmanship. What Does This Warranty Not Cover?
This two-year manufacturer’s warranty
does not cover any damage due to: (a) improper use; (b) device upgrades,
repairs or replacements that impair the functioning of the PanzerGlass product;
(c) improper installation; (d) failure to follow the product instructions; (e)
modifications; (f) unauthorized repair; or (g) abuse or misuse of the product.
The warranty does not apply to normal wear and tear. What Is the Period of Coverage? This two-year manufacturer’s warranty
is valid two years, starting on the date of retail purchase of the product (the
“Warranty Period”), or the
replacement/repaired product. If you discover a defect before you use the product (such as such as discoloration, faulty
silicone adhesive, warping, rainbow line discoloration, scratches, oil marks or
impurities in or on the product), please return the product to the retailer
where you purchased it. What Are Your Remedies Under This Warranty?
With respect to any defective product
during the Warranty Period, we will, in our sole discretion, either: (a)
replace such product (or the defective part) free of charge; (b) provide a
product of comparable value; or (c) provide a credit to purchase a different
PanzerGlass product. How Do You Obtain Warranty Service?
To obtain warranty service, please
submit a warranty RMA claim through www.rma.panzerglass.com by providing the product’s serial number, a copy of the original receipt, and a
photo of the defective PanzerGlass product. All warranty claims are subject to
approval by PanzerGlass, which may reject warranty claims in its reasonable
Upon approval of the claim by
PanzerGlass, you will either receive a replacement of the PanzerGlass product,
or a PanzerGlass product of equal value, within 7-10 business days.
Us You may contact PanzerGlass at:
+45 63 60 11 60
I lost my serial number/My serial number isn't valid
Please insert 1910101234567890 as a serial number. You will then enter the platform where you must insert the below:
1. A picture of your purchase receipt 2. A picture of the damaged PanzerGlass
Note that the product will be choosen for you by default, this will be revised manually from our side.
I no longer have my receipt
Proof of purchase, to validate that the product is an original PanzerGlass, and was purchased from an authorized reseller, is required to claim a defect PanzerGlass.
(“PanzerGlass” or “we”) collects through your use of our RMA platform, www.rma.panzerglass.com (the “RMA Platform”). This Policy does not apply to
information collected about you through any other means, including information
collected on the main PanzerGlass website, or information collected by third
parties or through non-electronic or offline means.
This Policy covers:
personal information is collected by PanzerGlass through our RMA Platform.
PanzerGlass uses this information.
whom PanzerGlass may share personal information.
choices are available to you with respect to collection, use and sharing of
types of security procedures are in place to protect the loss or misuse of this
information under our control.
accessing or using the RMA Platform, or by clicking the “accept” button when
you register to use a Service, you consent to our use of your personal
information as described in this Policy. This Policy may change from time to
time. Your continued use of the RMA Platform after we make changes is deemed to
be acceptance of those changes, so please check the Policy periodically for
collect information from you in two ways. First, you provide us with certain
information when you use our RMA Platform. Second, we collect certain
information automatically as you interact with our RMA Platform.
You Provide to Us
may collect this information from you when you submit a claim. We directly
collect the following types of information that you provide to us:
We may collect personally identifying information, including your name, email
address, address, and phone number. 2. Information
We Automatically Collect from You When You Use the RMA Platform Information
collected through our cookies and web beacons. We (or service providers on our
behalf) may use technologies, including “cookies” and “web beacons” to
automatically collect information from you when you use the Services. Cookies
are small amounts of data that are stored within your Internet browser that
saves and recognizes your earlier browsing. Web beacons are web page elements
that can recognize certain types of information on your computer or mobile
device such as cookies and the time and date of a page or email viewed.
that may be collected by cookies and web beacons when you use the RMA Platform
may include, without limitation:
pages you visit;
and time of your visit to or use of the RMA Platform;
of time you spend using the RMA Platform;
you visit before or after visiting the RMA Platform;
Protocol (IP) address used to connect your computer or mobile device to the
computer or mobile device and connection information such as your browser type
and version, operating system and platform; and
You can delete cookie files from your
hard drive, or avoid them altogether, by configuring your browser to reject
them or to notify you when a cookie is being placed on your hard drive. Not all
features of the Services will function as intended if you reject cookies.
information we collect automatically is statistical information and may include
personal information, or we may maintain it or associate it with personal
information we collect in other ways or receive from third parties. If you do
not want us to collect this information, do not use the RMA Platform.
Not Track Requests
Internet browser and mobile device may allow you to adjust your browser
settings so that “do not track” requests are sent to the websites you visit. PanzerGlass
does not track its users over time and across third-party websites to provide
targeted advertising and therefore does not respond to Do Not Track signals. C. How
We Use the Information We Collect
may use information collected from or about you for any of the following
provide and improve the RMA Platform;
manage and verify your account and the identity of users of the RMA Platform;
contact you when necessary about your account or your use of the RMA Platform;
respond to your support requests;
comply with regulatory requirements for the maintenance of records;
protect the security and integrity of our RMA Platform;
comply with court orders and legal process, and to enforce any contractual
terms between us; and
any other legal or business purposes that are not inconsistent with the terms
of this Policy.
may also combine information we collect about you through the RMA Platform with
other information about you that we receive through other means or from
We Share Your Information with Third Parties.
may share the information we collect in connection with the RMA Platform with
the following third parties:
may share your personal information with our third-party service providers who
provide services to us or on our behalf, such as payment processors and website
developers. These third-party service providers are restricted from using your
personal information for their own marketing purposes.
may share some or all of your information with our subsidiaries and corporate
affiliates, joint venturers, or other companies that are or may become under
common control with us. We will require these entities to comply with the terms
of this Policy with regard to their use of your information.
or Assignment in Connection with Business Transfers or Bankruptcy
the event of a merger, acquisition, reorganization, bankruptcy or other sale of
all or a portion of our assets, any user information owned or controlled by us
may be one of the assets transferred to third parties. We reserve the right, as
part of this type of transaction, to transfer or assign your personal
information and other information we have collected from users of the RMA Platform
to third parties. Other than to the extent ordered by a bankruptcy or other
court, or as otherwise agreed to by you, the use and disclosure of all
transferred user information will be subject to this Policy. However, any
information you submit or that is collected after this type of transfer may be
to Subpoenas or Court Orders or to Protect Our Rights
may disclose your information to government authorities or third parties if:
have given us permission to share your information;
are required to do so by law, or in response to a subpoena or court order;
believe in our sole discretion that disclosure is reasonably necessary to
protect against fraud, or to protect our property or other rights or those of
other users of the RMA Platform, third parties or the public at large; or
believe that you have abused a Service by using it to attack or gain
unauthorized access to a system or to engage in spamming or other conduct that
violates applicable laws or the PanzerGlass Terms of Service.
may share aggregate or de-identified information without restriction. While
this information will not identify you personally, in some instances these
third parties may be able to combine this aggregate information with other data
they have about you, or that they receive from third parties, in a manner that
allows them to identify you personally.
do not share personal information with companies for those companies’ marketing
purposes, so California Civil Code sections 1798.83-1798.84 does not apply.
We Protect Your Information
have implemented commercially reasonable measures designed to secure your
personal information from unauthorized access, use, alteration and disclosure.
For example, database information is kept separate from live servers, and is
firewall protected. However, the transmission of information via the Internet
is not completely secure. You acknowledge that: (a) the limitations of the
Internet are beyond our control; (b) the security, integrity and privacy of
information and data exchanged between you and us cannot be guaranteed; and (c)
any such information and data may be viewed or tampered with in transit by a
third party. PanzerGlass has no responsibility or liability for the security of
information transmitted via the Internet.
Use by Children
Platform is not intended for users younger than 18. We do not knowingly collect
contact information from children under the age of 13 without verifiable
parental consent. If we become aware that a visitor under the age of 13 has
submitted personal information without verifiable parental consent, we will
remove his or her information from our files.
will signify that you accept these changes. In some cases, we may attempt to
contact you through an email or other address you have provided, so we can give
you choices about our using your information in a manner different from that
stated at the time of collection. If we make any material changes in our
privacy practices that affect your personally identifiable information that is
already in our possession, we will apply those changes to that older
information only with your consent or as otherwise allowed by law.
we collect from you in connection with the RMA Platform, email us at firstname.lastname@example.org.